GDPR Information and Your Data Rights

Last updated: August 2026

1. Our Commitment to GDPR Compliance

Mellow-beam is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR). This page explains your rights and how we fulfill our obligations as a data controller.

2. Who We Are

Data Controller: mellow-beam
Address: 47 George Street, Edinburgh EH2 2HT, United Kingdom
Email: [email protected]

3. Your Rights Under GDPR

3.1 Right to Access

You have the right to obtain confirmation as to whether we are processing your personal data and, if so, to access that data. You may request a copy of the personal information we hold about you.

3.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you. We will update your information within 30 days of receiving your request.

3.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent on which processing is based
• You object to processing and there are no overriding legitimate grounds
• The data was unlawfully processed

3.4 Right to Restriction of Processing

You may request restriction of processing where:

• You contest the accuracy of the data
• Processing is unlawful but you prefer restriction over erasure
• We no longer need the data but you require it for legal claims
• You have objected to processing pending verification of legitimate grounds

3.5 Right to Data Portability

Where processing is based on consent or contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

3.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

3.7 Rights Related to Automated Decision Making

We do not engage in automated decision making or profiling that produces legal effects or similarly significant effects.

3.8 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

4. How to Exercise Your Rights

To exercise any of these rights, send a written request to [email protected] with:

• Your full name and contact information
• A clear description of your request
• Proof of identity (to prevent unauthorized disclosure)

We will respond to valid requests within one month. In complex cases, we may extend this by two additional months and will inform you of the extension.

5. Lawful Basis for Processing

We process personal data under the following legal bases:

• Consent: When you voluntarily provide information through forms or accept cookies
• Contract: When processing is necessary to fulfill travel services you requested
• Legal Obligation: When required to comply with laws and regulations
• Legitimate Interests: For business operations, fraud prevention, and website improvement, balanced against your rights

6. Data Categories We Process

The types of personal data we collect and process include:

• Identity data (name, date of birth)
• Contact data (email address, postal address)
• Financial data (payment information)
• Transaction data (bookings, services purchased)
• Technical data (IP address, browser type, device information)
• Usage data (website interaction, preferences)
• Marketing and communications data (preferences for receiving communications)

7. Data Recipients

We may share your personal data with:

• Travel service providers necessary to fulfill your bookings
• Payment processors and financial institutions
• Professional advisors (lawyers, accountants, insurers)
• Regulatory authorities and law enforcement when legally required

8. International Transfers

When we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions confirming the recipient country ensures adequate protection
• Other legally approved transfer mechanisms

9. Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law. Retention periods vary based on data type and purpose:

• Booking and financial records: 7 years (legal requirement)
• Marketing communications: Until consent is withdrawn
• Website analytics: 26 months

10. Data Security

We implement appropriate technical and organizational measures including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Incident response procedures

11. Data Breach Notification

In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

12. Children's Data

We do not knowingly collect or process personal data from individuals under 18 without parental consent. If you believe we have inadvertently collected such data, contact us immediately.

13. Updates to This Information

We may update this GDPR information periodically. Changes will be posted on this page with an updated revision date.

14. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority.

UK supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

15. Contact Us

For questions about GDPR compliance or to exercise your rights, contact us at:

Email: [email protected]
Address: mellow-beam, 47 George Street, Edinburgh EH2 2HT, United Kingdom