Last updated: August 2026
By accessing and using the mellow-beam website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.
Mellow-beam provides travel planning, booking, and coordination services for tours within Scotland and international destinations. Our services include:
Bookings are confirmed upon receipt of payment and written confirmation from mellow-beam. Submitting an enquiry form does not constitute a confirmed booking.
All prices are quoted in British Pounds (GBP) and are subject to availability. Prices include services as specified in your booking confirmation. Additional costs such as personal expenses, meals not specified, and optional activities are your responsibility.
Payment schedules vary by service type:
Prices are guaranteed once you receive written confirmation. We reserve the right to adjust prices for future bookings due to currency fluctuations, supplier cost changes, or other factors beyond our control.
Cancellation policies vary by service:
We reserve the right to cancel services due to insufficient bookings, weather conditions, safety concerns, or circumstances beyond our control. In such cases, you will receive a full refund or alternative arrangements of equal value.
We are not liable for failure to perform services due to events beyond our reasonable control, including natural disasters, pandemics, civil unrest, or government restrictions.
You are responsible for ensuring you have valid passports, visas, travel insurance, and any required health documentation. We can provide guidance but cannot be held liable for your failure to obtain necessary documents.
You must inform us of any health conditions, mobility limitations, or dietary requirements that may affect your participation in activities. We will make reasonable accommodations where possible.
Our liability is limited to the direct services we provide. We act as an intermediary for accommodation, transport, and activity providers and are not liable for their actions or failures.
Our total liability for any claim arising from your booking is limited to the total price you paid for the affected services.
We strongly recommend purchasing comprehensive travel insurance covering cancellation, medical expenses, personal injury, and loss of belongings. We are not responsible for losses that would have been covered by adequate insurance.
Participants must behave respectfully toward guides, other travelers, and local communities. We reserve the right to remove individuals from tours if their behavior:
No refunds will be provided for removal due to inappropriate conduct.
All content on this website, including text, images, logos, and design, is owned by mellow-beam or used under license. You may not reproduce, distribute, or use this content without written permission.
You agree not to:
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of external sites.
Your use of our services is subject to our Privacy Policy. We process personal data in accordance with UK GDPR and applicable data protection laws. See our GDPR Information page for details about your rights.
If you experience issues during your trip, inform your guide or contact us immediately so we can attempt to resolve the problem. Complaints submitted after trip completion should be sent in writing within 30 days.
We will make reasonable efforts to resolve disputes amicably. If resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of the courts of Scotland.
We reserve the right to modify itineraries due to weather, road conditions, safety concerns, or other circumstances. We will provide equivalent alternatives where possible and notify you of significant changes.
By providing your contact information, you consent to receive communications about your booking. You may opt out of marketing communications at any time by contacting us or using unsubscribe links in emails.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms of Use, together with our Privacy Policy and any booking-specific terms provided in writing, constitute the entire agreement between you and mellow-beam.
We may update these Terms of Use periodically. Changes will be posted on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the revised terms.
These terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising from these terms or use of our services will be subject to the exclusive jurisdiction of Scottish courts.
You must be at least 18 years old to make bookings. Minors must be accompanied by a parent or legal guardian on all tours.
For questions about these Terms of Use, contact us at:
mellow-beam
47 George Street
Edinburgh EH2 2HT
United Kingdom
Email: [email protected]