Privacy Policy

Last updated: August 2026

1. Introduction

This Privacy Policy explains how mellow-beam collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws.

2. Information We Collect

We collect the following types of information:

• Contact information including name and email address when you submit enquiry forms
• Travel preferences and requirements you provide during booking consultations
• Technical data including IP address, browser type, and device information through cookies
• Communication records when you contact us via email or visit our office

3. How We Use Your Information

Your information is used for the following purposes:

• Processing travel bookings and managing your enquiries
• Communicating with you about services, bookings, and updates
• Improving our website functionality and user experience
• Complying with legal obligations and protecting our business interests

4. Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or accept cookies
• Contract fulfillment when providing travel services you requested
• Legitimate interests in operating and improving our business
• Legal compliance with applicable regulations

5. Data Sharing and Disclosure

We may share your information with:

• Accommodation providers, tour operators, and transport companies necessary for fulfilling your bookings
• Payment processors for secure transaction handling
• Legal authorities when required by law or to protect our rights

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain booking and enquiry data for seven years following your last interaction with us.

7. Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Data portability where applicable
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected].

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

When booking international travel, your information may be transferred to service providers in other countries. We ensure appropriate safeguards are in place to protect your data in accordance with UK and EU data protection standards.

10. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. For detailed information about cookies we use, please see our Cookies Policy.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors without parental consent.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

14. Contact Information

For questions about this Privacy Policy or how we handle your data, contact us at:

mellow-beam
47 George Street
Edinburgh EH2 2HT
United Kingdom
Email: [email protected]

15. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately. Visit ico.org.uk for more information.